Adjuster Assignment

A claim assigned to whoever happens to check their email first is how a consultant's caseload becomes unbalanced. We build the assignment system that distributes claims fairly.

What we build

• Caseload balancing: Claims assigned based on current consultant workload.
• Specialty matching: Claims routed to consultants with the right expertise.
• Reassignment workflows: Claims transferred between consultants without losing history.
• Team visibility: Managers see every consultant's active caseload at a glance.

Implementation scope

Assignment connects to claims status tracking, so every reassigned claim keeps its full history intact.